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  Home » Catalog » TRIO Shipping & Returns

Shipping & Returns
Shipping & Returns

ALL TRIO SHIPPING TOTALS WHICH APPEAR ONLINE ARE ESTIMATES ONLY.

IF THE ACTUAL SHIPPING COST OF THE ITEM(S) IS MORE THAN THE ESTIMATED SHIPPING COST, TRIO WILL NOTIFY THE CUSTOMER BEFORE PROCESSING THE ORDER.

TRIO WILL CONTACT CUSTOMERS THAT PURCHASE ITEMS WHICH MUST SHIP BY FREIGHT TRUCK (COMMON CARRIER METHODS OTHER THAN UPS OR FED EX).

TRIO WILL TRY TO SHIP ALL ORDERS COMPLETE. IN THE EVENT SOME THE ITEMS ARE ON BACK ORDER, WE WILL HOLD THE ORDER UNTIL ALL ITEMS CAN BE SHIPPED TOGETHER UNLESS YOU SPECIFY OTHERWISE. IF ITEMS IN AN ORDER ARE BEING SENT FROM DIFFERENT DISTRIBUTION CENTERS, THEY WILL BE SENT AS THEY BECOME AVAILABLE. ITEMS FROM ONE DISTRIBUTION CENTER WILL NOT BE HELD FOR BACK ORDERED ITEMS BEING SENT FROM ANOTHER DISTRIBUTION CENTER. IF BACK-ORDERED ITEMS ARE SHIPPED SEPARATELY, THERE WILL BE AN ADDITIONAL CHARGE.

PLEASE NOTE THAT SHIPPING RATES FOR ITEMS WE SELL ARE DETERMINED BY RELATIVE DISTANCE AND WEIGHT. IF FOR ANY REASON YOU SUSPECT A SHIPPING ESTIMATE IS IN ERROR, PLEASE CONTACT US AT 1-800-454-4844 OR info@triodisplay.com.

Shipping Charges:

TRIO item prices do not include export duties, special handling, fuel surcharges, shipping or freight charges or sales, use, license, excise or other taxes with respect to the manufacture, sale or delivery of goods, all of which are the sole responsibility of the customer. Weights and measurements may change in the future due to changes in suppliers and/or packaging.

Shipments will be made via the most reasonable methods as determined in the sole and absolute discretion of TRIO. TRIO will have the sole and absolute discretion to select the method of shipment, routing of shipment, point of origin of shipment and selection of carrier. Shipping and delivery dates given by TRIO are ESTIMATES ONLY, based on factors in existence at the time such estimates are made. TRIO will not be liable for damages due to the delay in, or the inability to complete, the manufacture and delivery of goods due to labor difficulties, weather, Acts of God, governmental acts or regulations, shipping delays, inability to obtain equipment or material from the sources of supply, or any other cause whatsoever beyond the reasonable control of TRIO. On all orders placed via the internet, shipping charges will be added to AFTER the order is placed, and BEFORE shipping of order. We use a variety of carriers for each shipping option. Unfortunately, it is not possible to specify a preferred carrier when placing your order.

TRIO will do its best to determine the closest shipping location to you, the customer, to obtain the lowest shipping rate. Please also note that the shipping rates for items we sell are determined by relative distance and weight.

FOR AN EXACT SHIPPING RATE PRIOR TO YOUR ORDER BEING PROCESSED, please call 1-800-454-4844 and ask one of our Customer Service Representatives for assistance or include an Exact Shipping Rate request in the comments section of your order. Your order will not be processed and your credit card will not be charged until you receive the Exact Shipping Rate. Depending on the items ordered, requesting an Exact Shipping Rate could delay your order from being processed by 1-3 business days. If we are not contacted by you, the customer, we will assume that the estimated shipping cost is agreeable, ship the order and charge you accordingly.

UPS or FedEx - The majority of our merchandise is shipped by a common carrier (UPS or FedEx). TRIO will estimate charges for customers paying by check and they will be notified. For customers on open accounts or using credit cards, accounts will be billed accordingly for the UPS or FedEx charges. Some packaging and handling fees may apply on certain products.

Freight Trucks - For merchandise that is either too big or heavy for UPS or FedEx will ship through various freight companies (Yellow, Estes, Roadway, Conway, etc.). We will determine the size, weight, and class and ship according to freight guidelines.

Back Orders - We try to ship all orders complete. In the event some of the items are on back order, we will hold the order until all items can be shipped together unless you specify otherwise. If items in an order are being sent from different distribution centers, they will be sent as they become available. Items from one distribution center will not be held for back ordered items being sent from another distribution center. If back-ordered items are shipped separately, there will be an additional shipping charge.

TRIO does not set or control freight/shipping charges. TRIO does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent. Once again, if you need an Exact Shipping Rate you can contact us at 1-800-454-4844.

Returns & Cancellations:

Orders may be cancelled within 72 hours of placing the order if the order has not already shipped. TRIO does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent. The majority of the items on our website CANNOT be returned. Please contact us with any questions at 1-800-454-4844. Custom ordered items and large item orders CANNOT be returned. PLEASE CAREFULLY CONSIDER YOUR PURCHASE BEFORE ORDERING.

For merchandise that is returnable, returns must be made within 2 weeks of the date of the invoice. No exceptions shall be made on the date. Returned items must be in the original cartons and in new condition to receive credit.

Returns are subject to a 30% restocking charge and the customer MUST pay ALL shipping charges. Do not ship any merchandise back to TRIO’s main facilities in San Diego. Please call 1-800-454-4844 for any returns and a return authorization number will be given to you at that time.


Shipping Damages or Shortages:

UPS or FedEx - Customer is responsible for inspecting goods upon delivery for damage or shortage. Please call TRIO to dispatch UPS or FedEx for an inspection of the damage and to have it returned. DO NOT throw away shipping boxes, UPS or FedEx will need to inspect these to process your claim. TRIO does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent.

Freight Truck - TRIO does not accept liability for damages caused during transit by any common carrier (freight truck company). The customer must file a claim with the common carrier to be reimbursed for any damaged goods. INSPECT YOUR SHIPMENT FOR DAMAGES BEFORE SIGNING THE DELIVERY RECEIPT (BILL OF LADING). Customer must note any damage on the bill of lading when accepting a shipment or the carrier will not assume responsibility for the damage and refuse to reimburse you, the customer, for the damage. Concealed damage must be reported within 15 calendar days of receipt to the common carrier. All cartons & packaging materials must be available for inspection and claims consideration. No exceptions.

Freight Trucks (Common Carrier):

Please be aware that the common carrier driver is only responsible for having the shipment delivered at the tailgate of their truck, or Lift Gate Delivery (as explained further below). It is up to you, the receiver, to arrange removal from the truck to the inside of your building. You may however, for an additional charge, specify inside delivery, or Commercial Dock to Dock delivery (as explained further below). You may also request the common carrier driver call 24 hours before delivery at an additional charge so you may arrange for help at the delivery site for unloading the shipment. TRIO does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent.

Lift Gate Delivery - Truck used for delivery will have a lift gate used to lower the shipment to ground level. Customer is responsible for moving product(s) inside home or business.

Commercial Dock to Dock - Commercial Business with a 48” high loading dock for receiving truck/freight trailers.

Restricted Shipping Locations:

Unfortunately, some items cannot be shipped to Alaska, Hawaii, or APO/FPO destinations. Or shipping method choices may be limited.

Requesting an Exact Shipping Quote:

FOR AN EXACT SHIPPING RATE PRIOR TO YOUR ORDER BEING PROCESSED, please call 1-800-454-4844 and ask one of our Customer Service Representatives for assistance or include an Exact Shipping Rate request in the comments section of your order. Your order will not be processed and your credit card will not be run until you receive the Exact Shipping Rate. Depending on the items ordered requesting an Exact Shipping Rate could delay your order from being processed by 1-3 business days. If we are not contacted by you, the customer, we will assume that the estimated shipping cost is agreeable, ship the order and charge you accordingly.

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