Fitting Rooms Come Out of the Closet
If you sell clothing, you need to read this article. It talks about a change that’s long overdue in the apparel section: turning fitting rooms into sales tools.
Who hasn’t dreaded walking into that cramped space — usually about the size of a small closet — to try on clothes while your significant other waits outside to critique each outfit?
It looks like retailers have finally realized that fitting areas are a great place to make customers feel good about themselves and, in turn, the store itself. Better lighting, more mirrors, extra clothing hooks, room for another person — these are a few of the nice touches that smart retailers are incorporating into their store design. Some even have lounge areas with big-screen TVs for those who wait.
If clothing is part of your merchandise mix, this might be a good time to think about making over your fitting area. And I’ll bet the customers peeking over the top of its half-door, with their feet showing below, would agree.
Give them some privacy. Give them some space. Keep the room clean and uncluttered. Make a play area for their kids. In return, they’ll reward you with repeat visits and great word-of-mouth.
Why didn’t anyone think of this sooner? I can’t really say. The high-end retailers have had more personalized service for years. But I don’t recall any of them having a really inviting fitting area on my visits.
This is one bandwagon you can jump on right away. Swap that curtain for a real door, add some hooks, put up some shelves and, like the article says, give your customers some space. It’s time for fitting rooms to come out of the closet!


Jeff Grant's Retail Blog
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